Privacy Policy

1. Information We Collect

We may collect the following types of information:

Account Information

When you create an account, we may collect:

• full name
• email address
• phone number
• account type (band or venue)
• login credentials
• profile details

Profile Information

Depending on account type, this may include:

For bands:

• band name
• bio
• genre
• location
• rates
• media links
• social links
• profile images

For venues:

• venue name
• business details
• location
• event preferences
• gig information
• payment-related setup information

Payment Information

Payments are processed by third-party payment providers such as Stripe.

VenueScene does not store full credit card numbers or full bank account details.

We may receive limited transaction-related information such as:

• payment status
• payout status
• transaction identifiers
• partial payment metadata
• account verification status

Stripe's privacy practices are governed by Stripe's own policies.

Usage Information

We may automatically collect:

• browser type
• device information
• IP address
• referral pages
• interaction activity
• page views
• timestamps
• log data

Communications

We may collect information when you contact support or communicate through platform workflows.

2. How We Use Information

We use information to:

• operate the platform
• create and manage accounts
• connect venues and bands
• facilitate bookings
• process payments and payouts
• provide support
• improve user experience
• maintain security
• detect fraud or abuse
• enforce our Terms of Service
• communicate service updates

3. Information Sharing

We do not sell personal data.

We may share information:

Between users

As part of platform use, certain profile and contact information may be visible to other users during booking workflows.

With service providers

We may share information with vendors that help operate VenueScene, including:

• Stripe
• hosting providers
• analytics providers
• email providers
• support tools

Legal compliance

We may disclose information if required to:

• comply with law
• respond to legal requests
• investigate fraud
• protect VenueScene
• protect users
• enforce platform policies

4. Payment Providers

VenueScene uses Stripe and related payment infrastructure.

By using payment functionality, you also agree to Stripe's terms and privacy practices.

VenueScene is not responsible for third-party payment provider privacy practices.

5. Data Security

We take commercially reasonable steps to protect information.

However, no online platform is completely secure.

We cannot guarantee absolute security.

6. Account Deletion & User Requests

You may request:

• account updates
• profile corrections
• account removal requests

VenueScene may retain certain records where required for:

• legal compliance
• fraud prevention
• payment records
• dispute handling
• operational business purposes

7. Data Retention

We retain information for as long as reasonably necessary to:

• operate the platform
• process payments
• resolve disputes
• maintain business records
• comply with legal obligations

8. Cookies & Tracking

VenueScene may use cookies, analytics tools, and similar technologies to:

• improve performance
• maintain sessions
• understand usage
• support platform functionality

Users may control cookies through browser settings.

9. Children

VenueScene is not intended for users under 18.

We do not knowingly collect information from minors.

10. International Use

VenueScene is operated in the United States.

If you access the platform from outside the U.S., your information may be processed in the United States.

11. Changes to this Policy

We may update this Privacy Policy from time to time.

Continued use of VenueScene after updates constitutes acceptance.

12. Contact

VenueScene LLC

support@venuescene.com

(312) 778-5625